Contact Mastercard Customer Service
Mastercard Phone Numbers and Emails
Toll-Free Number:
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(800) 627-8372
Customer Service:
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(636) 722-7111
Emergency/ Hotline:
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(800) 622-7747
Mastercard Emails:
Mastercard Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Mastercard Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Mastercard is 8006278372. 63% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Thursday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Mastercard may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Mastercard Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Mastercard is 8006278372. 63% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Thursday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Mastercard may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Mastercard mainly because of cards, request for information, payments and charges.
11% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Mastercard is privacyanddataprotection@mastercard.com. 77% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Mastercard?
Most Popular Number:
| Total calls: 571 | Issues resolved: 23 | Last call: Jan 6, 2026 |
Contact Information
Mastercard Website:
Mastercard Help Center:
Corporate Office Address:
Mastercard Customer Service Reviews
Auto dialer helped tell me it was a visa thats all I needed to know! Helped me track down the next steps.
How Good is Mastercard's Customer Service?
Summary of Mastercard Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Mastercard?
Cards Question:
- “Gift card”
- “E gift card set up”
- “Do I have a Mastercard credit card?”
Payments and Charges Question:
- “Unauthorized payment”
- “Temu declining payment”
- “Possible fraud. Auto dialer actually told me it was a visa that’s all I needed to know!”
Request for Information Question:
- “Need to talk to customer service”
- “I don't know how to work my new reloadable debit Mastercard from Walmart I put $300 down on the card I'd like to know how I can reload my card for bills and such”
- “Wanting to find out if mastercard sends out a a new card before the customers card is expired!!!!!”
Account Question:
- “Forgot phone number and details”
- “Open up a new account to”
- “Balance and last tranactions”
Activation/ Cancellation Question:
- “I have tried for hours to activate a gift card . a friend. I a”
- “Can't activate gift card/debit gift”
- “Want to cancel a transaction”
Product/ Service Question:
- “Damaged gift card”
- “You bring back games”
- “I have problem with my card transaction”
Refund Question:
- “Refund”
- “I need my refund”
- “I received a tax refund on a DEEPBLUE credit card and I can't even activate the card or my account, check out netspend, you should be shamed that you are affiliated with them, I already locked my Quicksilver card”
Staff Question:
- “Customer service”
- “Talk to customer service. Have questions”
- “I need to speck to a customer service rep”
Return/ Replace Question:
- “Changing plan”
- “Eurochange multi-currency”
- “Change address”
Employment Question:
- “Pay off card”
Shipping and Delivery Question:
- “Wrong address”
- “Where is my card ?”
Website/ Application Question:
- “I would like a physical credit application”
Other Question:
- “Money issues”
- “Target has a hold”
- “SCRA”
Compare Mastercard Customer Service To
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