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I spent 45 minutes trying to add my wife as a Master Card Walmart credir card holder. The robot systems will not give you a representative.

I had to type my card number, social, etc. After giving all the information I received a SUMMARY! WHAT? I need a PERSON who can simply add another name to my account.

How simple is that? I gave up on MasterCard and tried where the Chat person told me I had to talk to MasterCard again.

Same system, same problem, same account summary with no option to speak to a person. Whoever thinks that their Robot systems are efficient has never used one.

It should not take 45 minutes to make a simple change! I am now cancelling my MasterCard Walmart card and only using my American Express Card when I shop!

Product or Service Mentioned: Mastercard Account.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Phone answering system.

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