I spent 45 minutes trying to add my wife as a Master Card Walmart credir card holder. The robot systems will not give you a representative.
I had to type my card number, social, etc. After giving all the information I received a SUMMARY! WHAT? I need a PERSON who can simply add another name to my account.
How simple is that? I gave up on MasterCard and tried Walmart.co where the Chat person told me I had to talk to MasterCard again.
Same system, same problem, same account summary with no option to speak to a person. Whoever thinks that their Robot systems are efficient has never used one.
It should not take 45 minutes to make a simple change! I am now cancelling my MasterCard Walmart card and only using my American Express Card when I shop!
Product or Service Mentioned: Mastercard Account.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Phone answering system.