Mastercard
Mastercard Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mastercard has a 2.0 star rating from 48 customer reviews with 20% would likely recommend; rating distribution shows 77% unfavorable and 11% positive. Consumers report issues with reliability and customer service; price level reported as low.
Positive Feedback
Users cite that the debit and prepaid card products offer convenient benefits and some successful issue resolutions.
Negative Feedback / Risk Areas
- Frequent Mastercard customer complaints about unreachable customer service and phone system failures.
- Recurring reports of fraud, blocked cards, and withheld funds prompting requests for refunds and billing disputes.
- Problems activating or using gift and prepaid cards and difficulties with subscription billing updates.
Key Takeaways for Future Customers
- Check Mastercard reviews and be prepared for slow or no live support when considering cards or membership services.
- Monitor transactions closely and demand prompt refunds for unauthorized charges.
- Use caution with prepaid gift cards and auto-updated subscriptions tied to card numbers.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mastercard has a 2.0 star rating from 48 customer reviews with 20% would likely recommend; rating distribution shows 77% unfavorable and 11% positive. Consumers report issues with reliability and customer service; price level reported as low.
Positive Feedback
Users cite that the debit and prepaid card products offer convenient benefits and some successful issue resolutions.
Negative Feedback / Risk Areas
- Frequent Mastercard customer complaints about unreachable customer service and phone system failures.
- Recurring reports of fraud, blocked cards, and withheld funds prompting requests for refunds and billing disputes.
- Problems activating or using gift and prepaid cards and difficulties with subscription billing updates.
Key Takeaways for Future Customers
- Check Mastercard reviews and be prepared for slow or no live support when considering cards or membership services.
- Monitor transactions closely and demand prompt refunds for unauthorized charges.
- Use caution with prepaid gift cards and auto-updated subscriptions tied to card numbers.
Media from reviews
Tired of being ignored?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Not happy
I feel like they shouldn't take money from my debit card and I shouldn't have to wait 5 to 7 days to get it returned to me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCrad money was stolen and not getting help
They sent me an empty card
Company fixed the issue and I have been provided with full refund.
My card info was stolen from my card (I had $72 and some change). When I looked at my balance a day later (I used the wrong site to check the balance since mastercards website has a terrible way to check your balance) it was bone dry. ($0.00) I've called the support number, and they've said "It looks like you spent the money we can't help you" (paraphrased).
The issues with this is for:
1. I don't live in New Jersey nor do I go to nail salons (where the $72 went).
2.
I only use that card for Amazon, Walmart, Dunkin, and Mr.Pet man
3.
No one spends the exact amount on their card. For example, if you have $100 you spend $98.27 or something along those lines.
Last thing, I used their support email as well, and I've still gotten no response.
(They've closed my bank account, so I can't even show)
- Available in most places
- Terrible customer support
Preferred solution: Full refund
User's recommendation: Do not use mastercard. If you do, make sure you use the right sites
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCard not working. Systems failing.
8/19/2025 last evening around from 8 PM to 8:20, I called four different numbers from Mastercard. None are working, not letting me through to customer service.
I desperately needed the card to work. The past week, this same thing has happened with government agencies, my bank, other credit card agencies, and ObamaCare. Be careful about sharing with robotics. No telling what country that could end up in.
ID theft happens; I'm a victim currently. Three motels, another online company, and another!
A fraud lady at the bank denied it happened. Although, it took 3 days to reach the supervisor.
User's recommendation: Be careful. Give 3 pieces of info or you could be phised. Easier phone system from companies!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAuto dialer for the win! Helped figure out possible fraud
Auto dialer helped tell me it was a visa thats all I needed to know! Helped me track down the next steps.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCards block by MasterCard
Well, let's see. Last month, I tried to use my card and found out you guys blocked it.
I was told to go to the bank and pull money off the card, which I did. This month, I still can't use the card, so my money is stuck on the card again. I would like the block taken off my card so I can use it and access my money. It’s a DirectExpress card.
If you need more info, call or send an email to the said email. I have rent and bills to pay, so I need it lifted off the card, please.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraud
A Mastercard customer purchased thousands of dollars worth of materials with my company and disputed the charges a few days later. I submitted video proof of the validity of these charges and Mastercard still found in the customers favor. This man has a criminal record and they still sided with him.
- Allow scammers to get away with fraud
Preferred solution: Full refund
User's recommendation: Don’t accept Mastercard as payment!
Direct Express hold my money will not let me make payment and will not have master car lift deline I've been on phone non stop since 8am I called over 24 times they will not give me my money they robb
Direct express will not tell you to so declining my payment it' was time sensitive I need to be on time tlpaying for a train ticket now it's going to cost me $70 if I can do it today more and if I have to do it tomorrow it's going to be $400 more a
User's recommendation: Never use direct Express their customer service people are rude and obnoxious and they will not fix your problem
My Mastercard does not work
I cannot get a PIN number put on my debit card.,...,...,...,...,... ...,.
master card sucks... . . .
. ..
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
So, this is the problem, I sent the money to one guy for his service. I wasn't satisfied, he was always wrong, and I didn't like his concept.
I wanted my refund, I reported it to PayPal. That guy said you have to close the case if you want your money back from me. I did that, I closed the case, and he blocked me.
He didn't want to give my money back. PayPal said to contact you guys.
- Easy to use
- Hard to find the customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGreat response
They responded to an issue I had with a card issue with Temu purchases online. Was great. Can't complain
Yelm, Washington
Absolute trash
cannot talk to anyone at mastercard for support. Their answering service just hangs up on me when I get to the part where it transfers me to a customer service representative. Worst customer service experience of my life.
User's recommendation: avoid like the plague
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Card reinstatement
My mom accidentally said that she had a charge on her card, but it wasn't what she thought was bad. So, I need you to reinstate the card, please.
Preferred solution: Keep same card open my mom was confused and she actually made those Purchases.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayment of rental car August 14, 2024
Europcar rental company did not have my name listed to reserve the car which was dated for pickup August 14, 2024. They refused to give me a rental and I still got charged for it.
I would like a refund. I had to go to another company to rent a car and I paid much more
Wanting to find out if mastercard sends out a a new card before the customers card is expired!!!!!
just put an able bodied informative person to answer questions like my senior husband and have been trying to get an answer for!!!Have the decency to answer calls back!!!
Reykjavik, Reykjavikurborg
Blulotter information
Do you run some kind of lottery with the company blulotter.com? I got an email with information that I won a prize. I got information that together with you - MasterCard you are running some kind of competition.
Orlando, Florida
THEY ARE AN ABOLUTE ABOMINATION THEY AND VISA ALONG WITH AMERICAN EXPRESS HAVE A STRANGLE HOLD ON ANYBODY WHO HAS A CREDIT CARD
I LIVE IN THE UNITED STATES AND I HAVE TO TALK TO SOMEONE IN INDIA WHO HAS A DIFFICULT TIME UNDERSTANDING ENGLISH. UNFORTUNATELY I HAVE HAD A MASTERCARD FOR OVER FIFTY YEARS AND THEY ARE SO INEPT THAT THEY CANT GET MY BIRTHDAY OR MY PHONE NUMBER CORRECT .
MASTERCARD VISA AND AMERICAN EXPRESS NEED REGULATION THERE IS NO ACCOUNTABILITY. I WOULD LIKE FIVE MINUTES WITH THE CEO SO I COULD KICK THE EVER LOVING *** OUT OF THEM .
User's recommendation: DO NOT APPLY FOR A MASTERCARD THEY ARE A COMPLETE AND TOTAL CUSTER ***
About
, , ,
MasterCard was established in 1966 when a group of banks created an association. The multinational company is headquartered in Purchase, New York. Nowadays it is a public corporation, a leading global company which provides payment services. MasterCard enables electronic payments, global transactions, eliminates the need for cash and checks. In partnership with Europay International it launched Maestro card. MasterMoney debit cards, MasterCard pay Pass, are known all over the world.
MasterCard possesses a BankNet, a telecommunication network that provides the clients with all the necessary information and help in cases of emergency.
Mastercard is ranked 29 out of 208 in Cards category
USA, Worldwide
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